Livv Housing Group is an independent housing association, providing affordable, quality homes for around 25,000 people, through nearly 13,000 properties in Knowsley, Merseyside. The properties range from high rise tower blocks, medium and low-rise apartment blocks, traditional terraced streets, large housing estates, and sheltered accommodation complexes.
AEC support Livv with the following services:
Working in partnership with LIVV Housing has meant ensuring AEC’s involvement with residents has been consistent and of a high level, providing reassurance to residents and ensuring LIVV Housing have confidence in the processes and workflow.
AEC’s dedicated Homes Resource Team contact each resident to book a suitable date and time for the surveyor to attend site, explaining the process and what to expect when the AEC surveyors are on site. This is followed up with a text message confirmation to the resident.
Surveyors will also get in touch in advance of arriving on site, if requested by the resident at the time of booking, as well as ensuring they understand the nature of the work being carried out when they arrive on site. This ensures the resident is fully informed at all times, providing them with clear points of contact and detailed information throughout the process.
“We look forward to building a long-term relationship and are confident that AEC will have the expertise to deliver our requirements to a high standard and ensure the continued safety of our customers.”
Jacqui Campbell, Director of Assets – Livv Housing Group.